Request a repeat prescription

The surgery cannot deal with requests over the telephone

Update on POD Prescription Ordering Service:

We would like to inform you about an important change regarding the Prescriptions Ordering Direct (POD) service that is currently offered to Giffords patients.

Unfortunately the service, which is offered to all practices in Wiltshire, Bath and Swindon will be withdrawn from Monday 8th April 2024. This is a regional NHS decision.

To ensure a smooth transition, for future prescription ordering we recommend that patients download the NHS app as soon as possible. This will allow you to conveniently request medication at a time that suits you. Prescription ordering is also available through SystmOne online via our website, or you will be able to order medication using your repeat slip which can be dropped to the allocated prescriptions post box in our Reception area.

Alternatively, your local Pharmacy may be able to help with ordering.

Please note, that we are not able to take requests for medication over the phone.

We understand that this will be disappointing news for many of our patients who have benefitted from this service for many years. For further information, please see Prescription Ordering Direct closure: Frequently asked questions - Bath and North East Somerset, Swindon and Wiltshire ICB

{{ Number(0) + 1 }}

Use the NHS App

Giffords Surgery would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

The simplest and quickest way to order your repeat medication is by using the NHS App which links directly to your prescription record at the practice.

Download the NHS App

Image of the NHS App

{{ Number(1) + 1 }}

Order Online with SystmOnline

You can order your repeat prescription online using SystmOnline


You can order your repeat prescription online using SystmOnline.

The simplest and quickest way to order your repeat medication is by using SystmOnline which links directly to your Prescription record at the Practice.

Order Online

Image of man accessing SystmOnline
{{ Number(2) + 1 }}


Patients who fall into any of the below categories are exempt from using the NHS App and SystmOnline and can continue to send prescription requests to the surgery or nominated pharmacy:

  • Patients who receive post-dated prescriptions
  • Patients who have their medication in a Dosette Box
  • Patients who reside in a nursing home
  • Patients who are deaf or hard of hearing
{{ Number(3) + 1 }}

Your Local Pharmacy

Pharmacies offer a prescription collection service from our Practice

Image of medication bottles

Pharmacy Ordering / Collection Service

Your pharmacy can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Local pharmacies

Find a pharmacy

Repeat Dispensing

If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from your pharmacist. This means you won't have to visit the surgery every time you need more medicines.

 Further Information