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Complaints Procedure

Things occasionally go wrong. We operate a patients’ complaints procedure that complies with NHS regulations and criteria. If you have a concern or complaint please complete a complaints form, available at reception, or write to the Deputy Practice Manager.

Concerns can be raised in person with any of the health professionals.

A copy of our practice complaints procedure is available on request.

We review any complaint and its outcome at regular meetings with the practice team.

What you can do next

We hope that, if you have a problem, you will use our practice complaints procedure.  We believe that this will give us the best chance of putting whatever has gone wrong, right. Along with allowing the surgery the opportunity to improve its service to you.

If you feel that your complaint has exhausted the local resolution with the surgery then you have the right to take your complaint to the Parliamentary and Health Service Ombudsman. You can write to them at:

Parliamentary Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP

Help us get it right

Please let the surgery know when you think that we have done something well, or if a member of staff has gone that “extra mile” for you. The surgery is always happy to receive suggestions from our patients. We are constantly looking at ways in which we are able to improve the service we offer our patients. Be assured that any suggestion received however big or small will be looked at and discussed with the management of the surgery.

The easiest way to provide feedback to the surgery is to fill in a suggestion slip and hand this to the receptionist, or, you can complete our online complaints form.