Welcome to Giffords Surgery
Our Mission: To provide the best healthcare through evidence based medical practice delivered in a responsive and caring environment.
About us: Giffords has a dedicated team of health professionals and administrative staff working together to offer health care, observing the principles of access, quality, continuity and a connection with social and healthcare networks in our locality.
Giffords team: Giffords is constantly developing services and improving standards. The development of the multidisciplinary team with targeted specialist services and increased engagement with community health care is testament to our innovation and drive to improve health care. The health professionals are supported by the Practice & Business Manager, Emma Fletcher, the operations supervisor and a large number of administrative staff. The ‘on the day’ appointment system using trained care navigators, allows instant access to appropriate advice and care. The practice has invested in telephone lines, increased numbers of care navigators and health professionals, including advanced nurse practitioners and doctors.
For details of the staff and their roles please see 'Staff' section.
BSW CCG Email for Vaccination Enquiries from the Public
The CCG have set up an email for enquiries from the public about the COVID vaccination.
If you are concerned or have any questions that you would like answered, please email firstname.lastname@example.org
AccuBook - COVID Vaccination Appointments
The practice is starting to invite patients for their Covid 19 vaccinations via Accubook. If you have a mobile phone number recorded with us, you will receive a message inviting you to make an appointment. If you do not have a mobile phone, please be reassured that we are continuing to telephone patients to make their appointments when eligible.
For more information please see the below link.
Please do not telephone the surgery to make these appointments.
Coronavirus Update Letter 21.01.2021
Please see below to view the recent patient update letter re COVID 19 and the Vaccine Programme.
COVID Vaccine Patient Update
Coronavirus Vaccine – Message to Patients
Patients living in Bath, North East Somerset, Swindon and Wiltshire who are eligible for the coronavirus vaccine should wait to be contacted by their GP practice, instead of calling their surgery.
Giffords are aware of the patients who need this vaccine and these patients will be contacted in line with government guidance. The rollout of this vaccine programme is a huge logistical challenge and the process of administering to the millions of people who need it will be another challenge in itself.
If you are over 80 years old or a Health Care professional and have not yet received an invitation for a vaccine, please be reassured that Giffords Surgery will contact you, either by telephone, sms or letter when further vaccination deliveries are received.
The Covid vaccination programme is moving very fast and guidance changes daily. As soon as we have more information, we will announce it on our website or Facebook page.
More information on the vaccine can be found online at www.nhs.uk
We are Searching for Volunteers
Melksham and Bradford on Avon Primary Care Network
URGENT APPEAL FOR PEOPLE TO CONTRIBUTE TO A POTENTIAL COVID VACCINATION PROGRAMME
Several potential COVID vaccinations are in the later stages of phase 111 trials. General Practice has an important role in setting up a local vaccination programme. To ensure that we can still deliver the full range of primary care health services, we asking the public to help us.
The three practices who form the Melksham and Bradford on Avon Primary Care Network: Bradford on Avon & Melksham Health Partnership, Giffords Surgery and Spa Medical Practice are working together to deploy the COVID vaccine as soon as it is available.
We are being asked by NHS England to set up a local vaccination centre in our locality. This centre will need to be available 8am-8pm 7 days a week. Logistics mean that we will only have a short window to deliver the vaccines. We will then continue to have regular deliveries on a weekly basis.
We are searching for people who would be prepared to be trained to deliver the vaccine, as well as volunteers who are able to help with the clinics, offering support to the clinical team and provide marshalling roles.
In the first instance please send your name and contact details to:
Email address: email@example.com and we will contact you with further information.
This is a hugely important challenge and we wish to offer our sincerest thanks in anticipation of your support to help us deliver this programme.
Dr Abby Burgess
Primary Care Network Manager
Melksham and Bradford on Avon Primary Care Network
PLEASE ONLY COME TO THE SURGERY IF YOU HAVE A BOOKED APPOINTMENT.
WHEN ATTENDING FOR AN APPOINTMENT A FACE COVERING MUST BE WORN!
IF YOU DO NOT HAVE AN APPOINTMENT THEN PLEASE CALL US ON 01225 896630 AND WE WILL ENDEAVOUR TO HELP YOU.
CURRENT GOVERNMENT ADVICE IS AS FOLLOWS:
IF YOU HAVE CONTINUOUS COUGH OR FLU LIKE SYMPTOMS AND HAVE NOT DISCUSSED THIS WITH A GP OR NURSE.
PLEASE DO NOT COME TO THE SURGERY, USE 111 ONLINE FOR ADVICE.
To reduce the risk of spreading Coronavirus (Covid-19), if you wish to contact Giffords Surgery for any reason then please call us on 01225 896630.
Please DO NOT attend the practice unless you have an appointment. When attending for an appointment a face covering MUST be worn. We will continue to have telephone and video consultations, providing a more timely service and keeping both you and our staff safe.
Change in rules regarding face coverings
From July 24th 2020 everyone is required to wear a face covering when entering a shop or business. This is in addition to the current guidance of wearing a face covering on public transport.
Unfortunately, the surgery is not able to provide any exemption documentation.
If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit www.keepsafe.org.uk/mask where it is possible to download an exemption card. Information is also available https://www.gov.uk/government/publications/coronavirus-covid-19-safer-transport-guidance-for-operators/coronavirus-covid-19-safer-transport-guidance-for-operators#exemptions-from-mandatory-face-coverings
Thank you for your continued support.
Do you want to communicate with a health professional on the day?
Do you want to have choice in who you see?
Do you want to see a health professional in the evening and at weekends?
Do you want access to specialists in mental health, contraception and women's health, diabetes, cardiology and dermatology?
If the answer is 'YES' then come and join our thriving Surgery and see for yourself!
Giffords' patient list is open. You can register online or at the surgery.
For more information please look under the 'New Patients' tab at the top of the page.
To ensure compliance with the General Data Protection Regulation (GDPR), Giffords Surgery must ensure that information is provided to patients about how their personal data is processed in a manner which is:
- Concise, transparent, intelligible and easily accessible;
- Written in clear and plain language, particularly if addressed to a child; and
- Free of charge
At Giffords Surgery, the practice privacy notice is displayed on our website, through signage in the waiting room, and in a leaflet provided at patient registration. We will:
- Inform patients how their data will be used and for what purpose
- Allow patients to opt out of sharing their data, should they so wish
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.
Have your say to improve your care.
We love feedback on what we are doing well and what we can do to improve.
Please give us your feedback by leaving a review on NHS Choices by searching ‘NHS choices Giffords’
or follow the link: https://www.nhs.uk/Services/GP/ReviewsAndRatings/DefaultView.aspx?id=39409
(Site updated 19/02/2021)