Cancel Your Appointment

Cancel through the NHS App

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.


NHS App image

GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

Please let us know as soon as possible if you are unable to make your appointment.

If you are cancelling an appointment that is within the next 24 hours please contact reception on 01225 896630 or use our online services.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month.

Cancellations notified less than 30 minutes before the appointment time will be recorded as failure to attend (DNA).

Repeated failure to attend booked appointments is a significant waste of NHS resources.

Missed Appointments

Patients arriving more than 10 minutes late for an appointment may be seen at the end of the surgery at the clinician's discretion.

Patients arriving more than 15 minutes late for an appointment may be seen or asked to re-book.

First DNA: You will receive either a text message (if we have your mobile number) or an initial letter to state that you have missed an appointment and the practice will be monitoring any further DNAs.

Second DNA: A letter will be sent to you after you have missed further appointments. This letter will explain the surgery policy and that if you DNA 3 or more appointments you may be deducted from the surgery list.

Final DNA: The matter will be brought to the attention of the Practice Manager and your registered GP to review possible removal from the practice list.

If a patient telephones with a genuine reason for arriving late for their appointment they may be seen at the discretion of the doctor.

  Missed GP appointments costing NHS millions