We are delighted to offer our Patients to NHS Wiltshire's POD (Prescription Ordering Direct) Service. 


Instead of making medication requests by phone, post or at the surgery you can now order repeat medication from the comfort of your own home by calling POD on 0300 303 5090 Monday – Friday 0900 - 1700.

Please try to order your repeat prescriptions at least 7 days before you need them.



For more information Click Here or download this document: POD Information Letter For Patients



Alternatively you can register for online access and once registered you will be provided with a Username and Password which will enable you to order your repeat medication online by visiting: https://systmonline.tpp-uk.com. Please be aware the online service requires prior registration. 


Click Here for more information on how to register or alternatively, contact the surgery. 





Repeat Prescriptions

Repeat prescription processing is now completed by the NHS Wiltshire POD Service, please order your repeat prescriptions at least 7 days before you need them. It will then take time for the pharmacy to prepare your medication and this may vary depending on the pharmacy you use – you will need to ask them for the details.


If you are overdue a medication review, or to attend for a chronic disease review or to have any necessary tests carried out, your request may need to be authorised by your GP before the prescription can be issued. Please try to ensure that you are up to date with your medication reviews and your chronic disease reviews by booking your appointments at the appropriate time, as this will prevent a delay in your prescription being issued.

Patients who fall into any of the below categories are EXEMPT from using POD and Systmonline and can continue to send prescription requests to the surgery or nominated pharmacy;


  •  Patients who receive post-dated prescriptions
  •  Patients who have their medication in a Dosette Box
  •  Patients who reside in a nursing home
  •  Patients who are deaf or hard of hearing


The surgery cannot deal with requests over the telephone, through the post or email.

Please be aware that we cannot offer an on the day prescription service. If you need routine repeat medication please allow the appropriate time for your request to be processed. However if you need some medication urgently due to unforeseen circumstances please call POD service who will endeavour to help you with your request.


If you, or someone you care for, use the same medicines regularly, you may be able to benefit from repeat dispensing from the pharmacist. This means you won't have to visit the surgery or make an appointment to see the doctor or practice nurse every time you need more medicine. If you are interested in this scheme, ask your GP or the practice nurse next time you visit the surgery, or pick up a leaflet at reception.

Change to the prescribing of over the counter medicines

The guidance has been published following a period of national public consultation and recommends that over the counter medicines associated with minor, short-term conditions which get better by themselves, or can be self-treated by the patient, should no longer be available on NHS prescription. Medicines under the guidance include treatments for coughs, colds, dandruff, mild cystitis, nappy rash, warts and verrucae, ear wax, head lice and mild dry skin. In the year prior to June 2017 the NHS spent approximately £569million on prescription medicines, which could have been bought over the counter from a pharmacy or other retail outlet.

There are certain scenarios where certain patients should continue to have their treatments prescribed, including:

Patients prescribed an over the counter medicine for a long-term, or more complex condition or; Where a clinician (doctor, nurse, pharmacist) considers that patient’s wellbeing could be affected due to health, mental health or significant social vulnerability.

Patients who contact their GP Practice to make an appointment regarding any of the 35 minor, short-term conditions may be advised by the receptionist to seek advice from a pharmacist instead.

For more information visit www.wiltshireccg.nhs.uk/over-the-counter


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website