Opening Hours

The Surgery is open:-

8.30am to 7.30pm Monday
8.30am to 6.30pm Tuesday - Friday.

Doctors are available for routine appointments at the following times 

Monday:	08:30 to 11:30	14:00 to 19:00
Tuesday:	08:30 to 11:30	14:00 to 18:00
Wednesday:	08:30 to 11:30	14:00 to 18:00
Thursday:	08:30 to 11:30	14:00 to 18:00
Friday:	08:30 to 11:30	14:00 to 18:00

For urgent cases needing to be seen on the same day or immediately a Duty Doctor, Duty Nurse and Nurse Practitioner are available all day Monday to Friday.

Individual doctors availability is given in detail on the next tab.

 

Appointments

Our telephone lines get very busy especially before 10.30am – Please avoid these times if possible. Requests for emergency and same day appointments are dealt with as they come in throughout the day. The only real need to call early is to book a home visit. This should be made before 10am if you are too ill to come to the surgery – Please remember that a doctor can see four patients in the time taken for one visit.

The practice operates a fully pre-bookable appointment system for routine doctors appointments. 

On requesting an appointment the Receptionist will ask if you require a routine or more urgent appointment. If it is a more urgent appointment you will be asked what the medical problem is. This enables the reception staff to book patients straight into the appropriate clinician's clinic.

Patients ringing for advice can speak to the Duty Nurse or Nurse Practitioner depending on the nature of the problem between 08.30am and 6.30pm.

 

Patient Check In System - The practice now has a patient check in system when you arrive for your appointment please check in using one of the new screens. This allows the doctor or nurse to know you are waiting to see them.

Patient Call System - The practice also has a patient call system that the doctor or nurse will use to call you to their room for your appointment. There are two screens one at each end of the waiting room, please keep checking the screen because it will inform you when the doctor or nurse is ready to see you and which room to go to.

DOCTORS AVAILABILITY:

Find below the table showing showing each doctor's availability. Note that variations may occur according to duty doctor cover, holidays, sickness and training days.

 

	MON		TUE		WED		THUR		FRI
	AM	PM	AM	PM	AM	PM	AM	PM	AM	PM
DR PHILLIPS	IN	IN	IN	IN					IN	IN
DR ROSSER	IN	IN	IN	IN	IN	IN
DR HARRISON-SMITH	IN	IN	IN	IN			IN	IN	IN	IN
DR HILL - CURRENTLY UNAVAILABLE
DR DUIGNAN	IN	IN			IN	IN	IN	IN
DR COTTRILL	IN	IN			IN	IN	IN	IN	IN	IN
DR FIRMAN	IN	IN	IN	IN			IN	IN
DR WEAVER					IN	IN	IN	IN	IN	IN
DR GRAY	IN	IN	IN	IN	IN	IN			IN	IN
DR HOSUR	IN	IN	IN	IN	IN	IN			IN	IN

When We Are Closed

Giffords Surgery’s Out of Hours Service is provided by Wiltshire Medical Services which employ local doctors and other health professionals to run the service.

The Out of Hours Service (which runs when the surgery is closed) is contactable by telephoning 0300 111 5717. Alternatively, if you telephone the surgery on 01225 896630 you will hear the following message.

Thank you for calling Giffords Surgery. The surgery is closed, we re-open at 08.30am weekdays only. If you have a medical problem that is urgent and will not wait until the surgery re-opens, please telephone our Out of Hours Service on 0300 111 5717. I repeat for medical emergencies please contact 0300 111 5717. Alternatively, hold and you will be transferred to the Out of Hours Service

When you have been connected to the Out of Hours service you will be put through to trained staff who will decide on the appropriate action which may involve the patient attending an emergency clinic at the hospital, or in the case of severe illness, the doctor making a home visit or an ambulance being called.

The emergency clinic may be held in one of the Primary Care Trust’s minor injuries units. Patients with medical problems will only be seen in these units if they have gone through the telephone referral system.

Help and advice can also be provided by a pharmacist or NHS Direct on 0845 4647 which can be accessed 24 hours a day seven days a week. NHS Direct provides information on health conditions, self help and support organisations as well as local health services such as the out-of-hours pharmacy.

A well-stocked medicine cabinet will help treat many everyday illnesses. A small supply of painkillers and other remedies will help treat common ailments such as coughs, colds and sore throats.

NHS Direct

In the case of urgent need when the practice is closed you can call NHS Direct (0845 4647) to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.