Giffords SurgerySpa RoadMelkshamWiltshire, SN12 7EATel: 01225 896630
We have introduced a new “on the day” appointment system. We feel this will be more beneficial for patients because it will allow you to phone on the day you want to be seen when your own GP is working. You will receive a phone call from him/her and they will review your problem. If the clinician can deal with your problem over the phone they will do so, but if they feel that they need to see you they will arrange an appointment for you on the same day.
This will avoid patients having to wait long periods of time to see their GP, or booking appointments just in case they need them. It will eradicate the problem with patients who fail to attend, which will create a huge saving of appointments.
Patients need to phone on the day they want to be seen, you will be given a phone appointment with the most appropriate clinician, ideally your own GP, if you phone on the day that your GP is working.
The Clinician will discuss your problem over the phone with you and if they are able to resolve the problem for you this will mean you do not need to come to the surgery. If the Clinician feels it is a problem that is best dealt with face-to-face, they will arrange a mutually convenient appointment with you, usually on the same day. This should be much more efficient and satisfactory for patients.
We have only been running this system for a few weeks but so far those patients that have used the system have been very satisfied with the outcome. Patients are getting their problems resolved much more quickly than we were able to do under the old appointment system. We have recently recruited 2 new members of staff to improve telephone wait times as we anticipate an increase in the volume of phone calls made to the surgery.
Patients can help with demand on appointments by only contacting us only when necessary, there are other resources available that can be used by patients to help manage their problems.
This will ensure that you only need to contact the surgery when these other resources are not appropriate or you have tried them and your problem has not resolved.
We hope that this new system will be beneficial to all our patients. Regards
Mandy Gurr - Practice Manager
Patient Leaflet regarding the new system: New Appointment System
Patient Check In System - The practice now has a patient check in system when you arrive for your appointment - please check in using one of the new screens. This allows the doctor or nurse to know you are waiting to see them.
Patient Call System - The practice also has a patient call system that the doctor or nurse will use to call you to their room for your appointment. There are two screens, one at each end of the waiting room – please keep checking the screen because it will inform you when the doctor or nurse is ready to see you, and which room to go to.
Available now - Doctorlink app. Check all your symptoms online and get clinical help and advise all from your own home.
Telephone number: 01225 896630
It is helpful for you to prepare for your appointment with the GP or Nurse by writing down as an aide memoir for yourself the following information:
It is important to ask for clarification if you do not understand something that your clinician tells you during your consultation.
Here are some simple questions you can ask your Doctor or Nurse to help with your on-going recovery or care:
For more informaiton on self care and how to get the most out of your appointment please go to: WWW.selfcareforum.org
The clinicians have provided the reception staff with training in regard to certain red flag symptoms that need immediate attention and also training in who the most appropriate person is to deal with your problem which could be a GP or could be a Nurse Practitioner or Practice Nurse or another member of the practice team. This enables the reception staff to direct you to the most appropriate person.
The Clinicians have asked that the reception staff ask for an idea of the problem, they do not need a lot of detail just a brief description. All staff are bound by patient confidentiality as part of their employment, therefore your information and discussions with the staff will be dealt in a professional and confidential manner.
Providing this information will ensure that if another member of the team can help you with your problem, such as prescriptions, referrals, sickness certificate etc. These matters do not necessarily need a clinician to process them initially and the practice team can generally sort these problems out for you.
It als means that the clinician has an idea of the problem prior to you being consulted and gives them an opportunity to review the relevant areas of your previous medical records.
It also allows us to ensure that you have continuity of care, so that you are seen where possible with the clinician that consulted you last time, or your usual GP.
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